At Alliance En Ligne, we strive to provide high-quality professional education and training services to our students in Haiti. We understand that sometimes circumstances may arise that require a student to request a refund. Please read our refund policy below to understand the process and conditions for refunds:
1. Refund Eligibility:
- A student may be eligible for a refund if they have paid for a course or program and meet one of the following conditions:
a. The course or program is cancelled by Alliance En Ligne.
b. The student withdraws from the course or program before the start date.
c. The student encounters a serious and unforeseen circumstance that prevents them from completing the course or program.
2. Refund Process:
- To request a refund, the student must submit a written request to Alliance En Ligne detailing the reason for the refund and any supporting documentation.
- The request will be reviewed by the administration and a decision will be made within 14 days of receiving the request.
- If the refund request is approved, the refund will be processed within 30 days of approval.
3. Refund Amount:
- The amount of the refund will be determined based on the specific circumstances of the request and may include a pro-rated refund of tuition fees.
4. Non-Refundable Fees:
- Please note that certain fees, such as registration fees and administrative fees, are non-refundable.
5. Contact Information:
- For any questions or concerns regarding refunds, please contact Alliance En Ligne at [contact information].
By enrolling in a course or program at Alliance En Ligne, you agree to abide by the terms and conditions of our refund policy. We strive to provide a fair and transparent refund process for our students in Haiti. Thank you for choosing Alliance En Ligne for your professional education needs.
